Privacy Policy | cow88 Official Online Gaming Platform

This Privacy Policy describes how cow88 collects, uses, and protects the personal information of our users based in the Philippines. By registering an account or using our platform, you agree to the practices described in this document.

This policy applies exclusively to the services provided by cow88. It does not apply to any third-party websites, external links, or services that you may visit after leaving our platform. We strongly encourage users to review the privacy policies of any third-party sites they encounter.

Account and Identity Data

We collect basic registration details such as your name, date of birth, and contact information. This is essential for creating your account and ensuring you meet the legal age requirements for gaming.

Verification Documents

To comply with regulatory standards, we may request government-issued identification or proof of address. These documents are used solely for identity verification (KYC) and age validation.

Payment Data

We collect information related to your deposits and withdrawals, including payment method details. This ensures the secure processing of your PHP transactions.

Gaming and Transaction Activity

We record your gaming history, betting patterns, and financial transactions within the platform to manage your account and detect unusual activity.

Technical and Device Data

When you access the site, we automatically collect data such as your IP address, browser type, device operating system, and referring URLs to optimize platform performance and security.

Support Communication

Records of your interactions with our customer support team are stored to ensure a consistent and high-quality service experience.

We gather information through three primary channels:

• Directly from You: Information you provide during registration, KYC verification, or when contacting support.
• Automatically: Data collected via cookies and system logs as you navigate our platform.
• Partner Providers: Information received from our partner payment processors and identity verification services to confirm transaction validity and user authenticity.

Your data is used for specific, legitimate purposes:

• Account Management: Maintaining your profile and managing your gaming experience.
• Financial Processing: Facilitating deposits and withdrawals in PHP.
• Compliance: Verifying identity and age to prevent underage gambling.
• Security: Preventing fraud, multi-accounting, and protecting the integrity of the platform.
• Personalization: Tailoring the content and offers displayed to you.
• Legal Obligations: Meeting requirements imposed on gambling operators within the Philippines.
• Marketing: Sending promotional updates, but only if you have explicitly consented to receive them.

We do not sell your personal data to third parties. We only share information when necessary for the following:

• Service Providers: With trusted partners who provide payment processing, identity verification, and technical infrastructure.
• Legal Requirements: When required by law or valid legal process to comply with the requests of relevant authorities.

We implement robust security measures to safeguard your information:

• Encryption: Data transmitted between your device and our servers is protected using industry-standard encryption.
• Access Control: Internal access to personal data is strictly limited to employees who require it to perform their specific job functions.
• Isolation: Payment data is handled through secure, isolated environments to minimize risk.
• Monitoring: Our systems are continuously monitored for unauthorized access or potential security threats.

We use cookies to enhance your user experience, remember your preferences, and analyze site traffic. For detailed information on the types of cookies we use and how you can manage them, please visit our Cookie Policy.

Depending on your jurisdiction, you have the following rights regarding your personal data:

• Access & Correction: The right to request a copy of your data or correct inaccuracies.
• Deletion & Portability: The right to request the deletion of your data or its transfer to another service.
• Objection & Withdrawal: The right to object to certain data processing or withdraw your consent for marketing.

To exercise these rights, please contact our support team through the channels available on the Support Page.

We retain your personal information for as long as your account remains active. Once an account is permanently closed, we retain specific data only for the timeframe required by applicable law in the Philippines to satisfy auditing, legal, and regulatory obligations.

Our services are strictly restricted to individuals who are 18 years of age or older. We employ verification processes to ensure this requirement is met.

If we discover that an account has been created by a minor, that account will be terminated immediately, and any remaining funds will be handled according to our internal compliance procedures. Parents or guardians who suspect a minor is using our platform should report it via our support channels.

To provide our services, some of our technical and service providers may operate outside the Philippines. In such cases, your data may be transferred across borders. We ensure that appropriate safeguards are applied to maintain the security and privacy of your data regardless of where it is processed.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed about how we manage your data.

If you have any questions, concerns, or requests regarding your privacy or the handling of your personal data, please reach out to us through the official contact methods available on our Support Page.